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Shipping & Returns

Orders & Shipping

  • What forms of payment can I use?

    • We accept all major credit cards, ApplePay, and PayPal
  • I want my sheets, like, today! How long does shipping take? Are their faster options?

    • Ground shipping is 3-5 business days.
    • Expedited is 2 business days.
    • Overnight is, well, overnight. Just make sure that you place your order by 12 PM EST. Otherwise, it will ship the following day.
  • How much does shipping cost?

    • Ground shipping is free. On everything. Seriously, everything.
    • Expedited shipping is calculated by FedEx when you check out.
    • Overnight shipping is calculated by FedEx when you check out.
  • Where do you ship?

    • All 50 states including Alaska, Hawaii, and military bases APP/DPO/FPO.
    • U.S. territories not included; calculated by FedEx.
  • Can I change/cancel my order?

    • Sure! Just send an email to CustomerService@Rileyhome.com by 12PM. So, for example, if you ordered the wrong color at 9AM, just let us know by Noon and we can cancel your order.
  • Where is my order? Where can I find my tracking?

    • Log in to your account and check your order
  • Do you offer gift cards?

    • Yes, we currently offer virtual gift cards that can be purchased on the gifts page.
  • What currency are your prices in?

    • All prices are in US Dollars.

Returns

  • What is your return policy?

    • All bedding items are eligible for return within 60 days of receiving your order if they are in new or gently used condition and sent with their original packaging. All other items are returnable if they are unused and sent in their original packaging.
    • Any original shipping costs (overnight, express, international, etc.) are nonrefundable.
    • Individual items purchased as part of a set may be returned for a full refund at no additional charge.
    • Items remain eligible for 60 days.
    • Must be postmarked within 60 days of receipt.
  • How do I return an item?

    • Log into your account
    • Click on RMA
  • Can I exchange my order?

    • Unfortunately, we don't currently offer exchanges. But, since ground shipping and returns are free, you can order the item you want and return the unwanted item.
  • When will I see my refund?

    • You can expect your refund within 7-10 business of sending your item for return.
  • What if my item is damaged, defective, or incorrect?

    • Hey, stuff happens. Don't worry, we'll make it right. If it's within 60 days, simply request a return. If it's after 60 days, contact our customer service and we'll help determine what went wrong.
  • Do you offer a trade discount?

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