60 Day Trial | Free Shipping + Returns

Returns & Exchanges

  • What is your return policy?

    • All RiLEY items are eligible for return within 60 days of receiving your order if they are in new or gently used condition and sent with their original packaging.
    • Items purchased as part of a set may be returned individually, items purchased as part of a bundle may not be returned individually. Any additional shipping costs (overnight, express, international, etc.) are nonrefundable. All Last Chance items and personalized items are final sale and are nonrefundable.
    • All eligible returns must be postmarked within 60 days of receipt. For additional questions about our return policy please email Hello@RiLEYHome.com
  • How do I return an item?

    • To initiate your complimentary return, click here.
  • Can I exchange my order?

    • Unfortunately, we don't currently offer exchanges. But, since ground shipping and returns are free, you can order the item you want and return the unwanted item.
  • When will I see my refund?

    • You can expect your refund within 7-10 business of sending your item for return.
  • What if my item is damaged, defective, or incorrect?

    • Hey, stuff happens. Don't worry, we'll make it right. If it's within 60 days, simply request a return. If it's after 60 days, contact our customer service and we'll help determine what went wrong.

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