All RiLEY items are eligible for return within 60 days of receiving your order if they are in new or gently used condition and sent with their original packaging.
Items purchased as part of a set may be returned individually, items purchased as part of a bundle may not be returned individually. Any additional shipping costs (overnight, express, international, etc.) are nonrefundable. All Last Chance items and personalized items are final sale and are nonrefundable.
All eligible returns must be postmarked within 60 days of receipt. For additional questions about our return policy please email Hello@RiLEYHome.com
How do I return an item?
To initiate your complimentary return, click here.
Can I exchange my order?
Unfortunately, we don't currently offer exchanges. But, since ground shipping and returns are free, you can order the item you want and return the unwanted item.
When will I see my refund?
You can expect your refund within 7-10 business of sending your item for return.
What if my item is damaged, defective, or incorrect?
Hey, stuff happens. Don't worry, we'll make it right. If it's within 60 days, simply request a return. If it's after 60 days, contact our customer service and we'll help determine what went wrong.