What is the Riley Rewards Program?
- Riley Rewards is our loyalty program that allows you to earn points every time you shop with us, because the only thing better than Riley is even more Riley. The program and perks are simple - whenever you make a purchase on our site, you will receive 1 point for every dollar spent. Those points can then be redeemed as a credit on a future Riley purchase.
How can I earn reward points?
- There are various ways to earn Riley Reward Points:
- • Create a Riley account and automatically earn 50 points.
- • Make a purchase: Earn 1 point for every $1 spent on our site.
- • Write a review: Earn 250 points for writing a product review of a past order you placed.
- • Refer a friend: Earn 500 points every time a friend you’ve referred successfully makes their first purchase of $150+.
How do I sign up for Riley Rewards?
- Anyone with a Riley account automatically earns Riley Rewards! Create an account here. If you already have a Riley account, sign in and head to the Riley Rewards Program page to explore the program and perks.
How much site credit are my points worth?
- For every 500 points earned, you will receive a $25 reward. Here is a simple breakdown:
- 500 points = $25
- 1000 points = $50
- 1500 points = $75
- 2000 points = $100
- 2500 points = $125
- 3000 points = $150
How do I redeem my rewards?
- Once you’ve earned 500 points, you’re eligible to redeem your Riley Rewards. Please be sure you are signed into your Riley account. At the checkout page, you’ll find your Reward Point balance underneath the contents of your order. From there, you can select which reward you want to redeem and then click “Apply”. The reward amount will be reflected as a custom, one-time discount in your cart.
What is the minimum purchase amount required to redeem a reward?
- You must purchase an item that is equal to or greater than the reward value in order to redeem the reward. For example, if you would like to redeem a $25 reward, your total purchase value must be $25 or greater.
Am I able to redeem my rewards while using another promotion or discount?
- No, rewards cannot be combined with another promotion or discount.
If I make a return, do I get to keep my rewards points for that purchase?
- If you make a return, the rewards points earned for that purchase (1 point per $1 spent) will be deducted from your balance.
- If you make a full return, all points earned for that purchase will be deducted from your balance.
- If you make a partial return, only the points earned for that item will be deducted from your balance.
If I make a purchase with rewards points, and then return it, do I get my points back?
- No, you will not be refunded the rewards points you redeemed to make the purchase.
Where can I check my point balance?
- You can check your points balance by clicking "Rewards Program" from the “About” dropdown menu. You can also see your points balance during the checkout process.
Can I consolidate two Riley Rewards accounts?
- Riley Rewards accounts are not able to be combined. We recommend always using your own Riley account when making purchases to maximize your rewards.
- Please reach out to firstname.lastname@example.org if you have any questions — we're here to help.
Do my Riley Rewards expire?
- No! Riley Rewards points never expire.
Are there any limits on which products I can apply my Riley Rewards towards?
- Riley Rewards can be applied towards nearly any item on rileyhome.com.
- If purchasing a gift card and it is the only item in the order, rewards points cannot be used. However, if a gift card is a part of an order that includes other items, rewards points can be used.
What is the Riley Referral program?
- The Riley Referral program allows you to share the Riley love! Every time you refer a friend who successfully makes their first purchase of $150+ with us, you both earn $25 (500 points)! It’s the best way to share the Riley goods you love with the people you love - just note, you cannot refer yourself.
- You can refer a friend by entering their email address in the “Refer Now” section, at the bottom of our Riley Rewards Program page (accessible from the “About” dropdown menu in the top right corner of our website). There is no limit on the number of referrals you can send — so feel free to invite as many friends as you’d like! Each friend will receive a unique, one-time code for $25 off their first purchase of $150+.
Do you have any promotional events?
- We typically have two promotional events per year – one for Memorial Day and one for Black Friday / Cyber Monday. Subscribe to our emails so you can be the first to hear about our next event!
- Please note that during these promotions, discount codes can only be applied to items currently in stock and cannot be stacked; only one discount code can be used per order.
Do you offer coupons, rebates, or promotions?
- We have a one-time introductory offer (receive $25 off your first order of $150+ by signing up for email updates). Be sure to subscribe to our emails so you can be the first to hear about our next promotion!
My discount is about to expire but the item I want is out of stock. Can I extend it?
- Discount codes can only be applied to the items we currently have in stock. Email us at email@example.com with any additional questions.
- Our Last Chance products are discounted and available in limited quantities. Though equal in quality to our full-price styles, these seasonal favorites will no longer be available for purchase once they're gone.
- All Last Chance items are final sale, non-refundable and non-exchangeable. On top of their marked down prices, Last Chance items are only eligible for Last Chance-specific promotions.
I have a question – how do I reach out to you?
- We’re here for you 24/7! You can:
- • Write us an email at firstname.lastname@example.org.
- • Submit an inquiry via the form on our contact page.
- • Live Chat with a member of our team (Monday-Friday, 9AM-5PM EST).
- • Call us (1-833-745-3946) (Leave us a voicemail anytime).
- • Text us (1-833-217-3292) (Monday-Friday, 9AM-5PM EST).
- We have lots in store! To learn more, sign up for our email updates here.
Where can I follow Riley?
Do you have any retail locations?
- Our full assortment is exclusively available at rileyhome.com.
Shop RiLEY at a Bloomingdale's Near You
In which Bloomingdale's stores can I find RiLEY?
- New York, NY
- Garden City, NY
- White Plains, NY
- Norwalk, CT
- Los Angeles, CA
- San Francisco, CA
- Costa Mesa, CA
- Sherman Oaks, CA
- Boca Raton, FL
- Aventura, FL
- Chicago, IL
- Chestnut Hill, MA
- McLean, VA
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